Question 1

How quickly will I get a reply?

Accepted Answer

We reply to every message within one business day, Sunday–Thursday. For anything urgent, calling us directly is usually the fastest way to reach the team.

Question 2

Can I book a live demo instead of emailing?

Accepted Answer

Yes. Choose "Sales" as the subject and mention you'd like a demo – our team will reach out to find a time that works for you.

Question 3

I'm already a softneto customer – where do I get support?

Accepted Answer

Choose "Technical Support" as the subject, or email info@softneto.com directly with your account details, and our support team will take it from there.

Question 4

Is support available in Hebrew?

Accepted Answer

Yes. Our team is based in Netanya, Israel and supports customers in both Hebrew and English.

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